FAQ

1. What is HollaPena, and what services do you offer?

HollaPena specializes in providing high-quality custom printing solutions, including DTF (Direct-to-Film) transfers. We cater to individuals, businesses, and brands looking for vibrant, durable designs for their apparel and other materials.

2. What is DTF printing?

DTF printing is a process that transfers your designs directly onto fabric using heat. It’s versatile, long-lasting, and works on a wide variety of materials, including cotton, polyester, and blends.

3. How do I upload my design?

You can upload your design directly on our website. Simply select the desired size or create a gang sheet. If you need assistance, our team is here to guide you through the process.

4. What file formats do you accept?

We accept most common file formats, including PNG, JPEG, PDF, AI, and EPS. For the best results, we recommend using high-resolution files with transparent backgrounds.

5. Can you help me create or adjust my design?

Yes! If you need help preparing your design or creating something from scratch, our design team is happy to assist. Contact us for more details.

6. What materials can DTF transfers be applied to?

DTF transfers are compatible with a wide range of materials, including cotton, polyester, blends, leather, and more. They are ideal for T-shirts, hoodies, hats, and other apparel.

7. How long does it take to process my order?

Our standard processing time is 48-72 hours. Rush or same-day orders are available for an additional fee. Orders placed before 2 PM may qualify for same-day pickup or shipping.

8. Do you offer rush services?

Yes, we offer rush services for customers who need their orders within 2 hours. Please contact us directly to discuss availability and pricing.

9. What type of printer do you use?

We use industry-leading Mimaki TxF300-75 printers to ensure top-notch print quality and vibrant colors.

10. How do I apply the DTF transfers?

We recommend using a heat press for the best results. Simply follow the instructions provided with your order to apply the transfer to your desired material.

11. Do you offer bulk discounts?

Yes, we offer competitive pricing for bulk orders. Contact us to discuss your requirements and get a custom quote.

12. What payment methods do you accept?

We accept all major credit and debit cards, PayPal, and other secure online payment options.

13. Do you ship internationally?

Currently, we primarily ship within the United States. If you have international shipping needs, please contact us to discuss options.

14. What is your return or refund policy?

Due to the custom nature of our products, we do not offer returns or refunds. However, if there’s an issue with your order, contact us, and we’ll work to resolve it promptly.

15. How can I contact you if I have questions or concerns?

You can reach us 24/7 through our Contact Us page. We strive to respond to all inquiries within 24 hours.